1.The signal between your device and your speaker or display might not be strong enough. To increase the signal strength, move the device and speaker or display closer to each other. They should be no more than 15 feet apart.
2.You might not be a member of the home that the device was set up in. Ask the person who created the home to add you as a member.
3.Other devices near your speaker or smart display or Energetic Lighting smart devices might cause interference. If you have a nearby Wi-Fi router, cordless phone, microwave, or Bluetooth speaker, move it further away if you can.
4.You might have too many Energetic Lighting smart devices. You can add up to 6 devices.
If you are still unable to resolve the issue, share feedback about speakers or displays.